Fiji Airways review by Amie 2014-08-17

Worst travel experience ever!!! Our connecting flight onto Fiji Airways came in late and we missed our flight to Fiji. The representative at the kiosk basically gave us no other alternatives for flights and said we were on our own on making our way to Nadi. We wound up booking another flight on Tahiti Air (which is terrific by the way) and tried to call Fiji Airways to see if we could re-coup any of our money or use it to an upgrade on our flight back to LAX. The agents hung up on us multiple times and did not know how to respond to us and next thing you know, the line would go dead. Then they told us that we were showing up as ticketed for that flight and never showed up so they couldn't do anything for us. This is so ridiculous because the lady at the counter basically looked at us and told us we couldn't make the flight, even though we arrived 45 minutes beforehand, yet she let another girl ahead of us through security and to the gate. She came back to us with 20 minutes to the flight and said that we could not make it. No kidding! You wasted 25 minute escorting someone else to the gate and ignored us. After arguing with the agent on the phone and telling them we never checked in for the flight, they said that our money and flight were gone and they could do nothing for us. No other airline has EVER done this to me. They will do what they can to help you out, but NOT FIJI AIRWAYS. STAY AWAY! If something happens on your flight, be warned that you are on your own!