Passenger Review

American Airlines review by Casey 2016-03-10

6 / 10

09 March, 2016 by ar

Economy Class

I lost my wallet (with my corporate credit card in it) on a flight from Savannah International to JFK. Three days later, I received a message on my work's 800 number from an AA rep who said he had my wallet. He also requested me on LinkedIn. He had read my company's name on the credit card and sought me out with that. He kept it at the ticket counter and I was able to express Fedex it back to Philadelphia where I work. He was polite and welcoming the entire time! Also, I bought my round-trip plane ticket to Savannah about a week in advance and it was still pretty cheap. Very satisfied.

6

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American Airlines

American Airlines

Overall Value for Money

5

Seat and Cabin Space

4

Customer Service

5

In Flight Entertainment

2

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

5

Recommend Airline