Miserable handling of the situation after flights were cancelled. Ridicolously small number of agents. No information.Enormous queues. Rude and incompetent staff. Rebooking by phone does not work either. The service of this line is way below everything regarded acceptable in Europe. Avoid it!
1
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American Airlines
Overall Value for Money
1
Seat and Cabin Space
n/a
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline