It appears everyone has already cover the flaws with this company. It (AA) has planes so I guess it can be consider a airline. Delays has always been an issue with AA - It appears it's done purposely to compensate for them over booking. Don't expect good customer service or any other form of compensation.
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American Airlines
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
2
In Flight Entertainment
3
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline