Passenger Review

Vietnam Airlines review by L 2015-04-30

5 / 10

29 April, 2015 by ar

Business Class

We flew from Singapore to London Heathrow via Ho Chi Minh city on business class. The plane, an A321 departed Singapore on time. Only 5 seats in biz class were occupied. Fairly short flight and no inflight entertainment. Upon arrival in HCM, we disembarked and quickly boarded a bus to the airport. We were given complimentary access to the business lounge. The flight to London Heathrow was re-timed which meant spending an extra hour in HCM. For this route, the plane was a Boeing 777. Biz class was half full. The interior was clean but only one toilet in biz class also used by the pilot and his officers. When occupied, we had to use the toilets in economy class. The meal was limited in choice. Inflight entertainment was accessed from ipad with a good selection of movies. Seats were quite narrow and not fully reclined. Service was fine with personable crew. The indirect route was a bit of a hassle but for the price we paid for business class which cost about the same as premium economy for other airlines flying direct meant it was worth the extra journey time. Look forward to flat bed in new dreamliner middle of this year.

5

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Vietnam Airlines

Vietnam Airlines

Overall Value for Money

4

Seat and Cabin Space

4

Customer Service

4

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline