Sunwing Airlines review by Mark 2017-04-03

This was our second time using Sunwing. Last year our 7:30 a.m. Flight was delayed 4 hours and since we were told to arrive 3 ours in advance, we were already at the airport when the notification was sent. This year we went to Mexico. There were 3 families traveling together with 2 people in wheelchairs. Even though we booked months in advance specifically asking for 2 handicap rooms and one connecting room, we only received one handicap room and all of us were put in different buildings on the resort. Although I know that room designation is the responsibility of the resort, I feel that Sunwing should have had knowledge of the number of handicap rooms that were available. On our return flight which was 10:30 p.m. Saturday, we were told at 6:30 p.m., the flight was delayed until 5:30 a.m. Sunday. At 1:00 a.m. On Sunday we were told that our flight had been delayed again until 2:15 p.m. On Sunday when talking to the flight attendant, we were told that Sunwing knew Saturday morning that the flight would be delayed because one of the flight crew had a medical emergency. Why they didn't notify us sooner is stil unclear to me.