Why are the seats so cramped?! I'm 1.8m, and I find the seats too narrow with insufficient legroom. And this is from an airline that hails from a country known for tall people. I've sat in the refurbished plane. I am not impressed. The entertainment screen is not great and the seat is just as uncomfortable as the non-refurbished plane. The staff is usually OK. But on 2 flights in the the recent months, I found at least 1 steward/stewardess brusque. I had an aisle seat and I was jostled many more time by the stewards/stewardesses than other passengers. No, I was not "hanging out". And I am not able to sleep for extended periods. Best I managed was 1 hour plus naps.
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KLM
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
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Check-in Process
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Meals and Beverages
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