Swiss International Air Lines review by Amit 2017-05-31

I travelled in Swiss Business Class on 28th May 2017 while my wife and a 2 year child were travelling in Economy Class just a few seats away from me. Now one would wonder why this arrangement; but this is how it was for some reasons. Now my 2 year old wanted to meet me and my wife walked upto my seat together with the 2 year old and left him with me for a few minutes and went back. The 2 year old was quietly sitting with me on my lap and watching the TV, sipping my apple juice and munching a few nuts offered by the airline. After a few minutes the airline crew chief Claudia Treicher walks over to me and gives me a long lecture on mannerisms and said this is not how "WE" do it. God knows what she meant by "WE" as if I am from a different planet. I was trying to guess the definition of WE during the whole flight - it might be the SWISS people!! She ends the conversation saying that it is her decision that the child should return to the Economy Class. Is this the way that they are supposed to speak to their customers and annoy them. She could have done the whole communication differently in a simple sweet sentence requesting me rather than a long lecture on mannerisms.