Scoot review by Helen 2017-02-10

Ordered meals when I booked, when I got on board advised "that I had cancelled them", I didn't do this and had still been charged. Paid an extra $79.00 AUD x 2 for extra legroom and seating allocation, got on board and had been moved. When I questioned that we had paid extra for extra seating staff just advised that the seats had been double booked. When I wrote to Scoot was only offered $50 Singapore dollars per passenger (I paid equivalent to $82 Singapore Dollars for seat allocation) This was not offered as a refund but a "voucher" to use when travelling on Scoot again. No money was given for back for the meals not provided (ended up buying them again on board as my son was starving).... Whilst I understand problems happen, Scoot has offered no 'refund" just a voucher towards any future bookings. I won't be travelling on Scoot. You can pay and book for something and not have it delivered. In anyone's language, that is not only dishonest, but just wrong.