American Airlines review by Laura 2015-04-14

Worst company I have ever flown with - overbooked my original flight from LHR-MIA, so offered to change me to LHR-DFW. Wrong info provided to me when they changed my flights, so there was a subsequent mix up at check in. No individual entertainment for a 10.5 hour flight. Flight to DFW was delayed so missed my connection to Cancun and subsequent start of my tour, no information or advice forthcoming from any AA staff, just a hotel and meal voucher. I was told to collect my baggage in Dallas but it appears I didn't need to do so as I didn't see it again until I got to Cancun. Flight attendants poor, scruffy and unwilling to help. No announcements from the flight deck on several flights, despite choppy weather. Nervous passengers would like the pilots to keep chatting to them throughout. The general feeling was that they seem to overbook almost all their flights far too extensively - a complete farce.