Passenger Review

VietJet Air review by Tung 2015-04-05

6 / 10

04 April, 2015 by ar

Economy Class

I travelled to Da Nang last week and in spite of being a Vietnam Airlines (VNA) frequent flyer, I opted for Vietjet Air for a different experience. The cost of my one way ticket was roughly 1 mil VND (£30 or $50), half of the standard rate I usually pay for a similar VNA ticket. The check-in process was ok and the staff was friendly enough, however, he was sort of inexperienced as he did not know how to read my e-itinerary until I offered him some help. The good thing was Vietjet Air operates an entire terminal at the domestic airport of Saigon so passing through security checks were fairly swift. Although the flight was delayed by 10 minutes, it arrived at Da Nang on time which was good. Similarly to other LCCs, Vietjet Air does not provide much of onboard entertainment, but its fairly good magazine is adequate for a short-haul flight. The food is available for purchase but unfortunately my desired Thai fried rice was sold out when the trolley reached my row so I selected spicy chicken with sticky rice and a bottle of water for 70k VND (£2.00 or $3.50). The portion was filling enough but the quality did not match the price tag. Overall, my experience with Vietjet Air was good.

6

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VietJet Air

VietJet Air

Overall Value for Money

5

Seat and Cabin Space

5

Customer Service

4

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline