Passenger Review

American Airlines review by Ben 2017-01-02

3 / 10

01 January, 2017 by ar

Economy Class

This is the worst airline. The seats are too close together, they nickel and dime the customers to the point of exhaustion. If you check your bags they charge $25.00 per bag, I paid $75.00 and then offered complimentary bag check at the gate. My children 5 and 11 were separated from adults because they stuffed the flight. I would not recommend this airline to anyone, not even my worst enemy. This company should change to customer comfort, not cattle car mentality. Load the plane from the back to the front, not scattered around. Stop the add on fees and focus on customer loyalty. EDITORS COMMENT: Baggage fees are highlighted throughout the booking process online.

0

Comments

No comments yet, be the first to write one.

American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

3

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline