Southwest Airlines review by Mark 2015-04-10

I made flight reservations 6/6/14 for my daughter and I for 11/27/14 from. Due to a family emergency, I had to cancel the flight and request a travel credit in the original amount of $586 in 09/14. When I spoke to the Southwest Airlines Customer Service rep to ask what my options were for reusing the travel credit I was told that as long as I made my flight reservations before 6/6/15, I could reuse the travel credit. I asked if the new flight would have to be scheduled before 6/6/15, and she said no, as long as I made my reservation before 6/6/15 I could apply the travel credit to the new flight since I have to pay for the flights at the time of reservation. I'm now trying to book new flights on 6/16/15 and Southwest Airlines is refusing to accept my travel credit of $586 towards the new flights since they expire on 6/6/15. This is exactly the opposite of what I was told by their Customer Service rep in September when I asked about cancelling the original flight. I've now lost $586 dollars. I feel like I've been robbed by Southwest Airlines.