American Airlines review by Elena 2015-01-09

I am very displeased with this airline. I had a fight from Miami, Fl to Guayaquil, Ecuador. After a 6 hour layover in Miami, the flight was supposed to depart around 6:00 PM. We sat, & waited, & waited, & sat, hearing announcement after announcement of our flight being delayed - something about updating the navigational software?? After several more hours of sitting & waiting, our flight was cancelled. Everyone was directed to a desk to get hotel accommodations for the night - a desk at which 2 people were working. I felt sorry for the people at the end of the line - they must've been there for hours. We were sent outside to get on a shuttle to go to a hotel - this had to have been the most unorganized thing I have ever seen. People were pushing & shoving to get on shuttles, & some people on my flight didn't even get to their hotel because the shuttle never came & no one was available to help them. We arrived at the hotel & were given vouchers for dinner/breakfast, but it was so late that the kitchen was closing, & wouldn't be open in the morning for breakfast, as we were instructed to be back at the airport by 5 AM. Our rescheduled morning flight was around 7AM - & we sat, & waited, & waited, & sat. Again - more announcements about loading the food for the flight - which they may as well not have done - it was a waste of their time & the travelers, because the food (if you can even call it that) was absolutely disgusting. I overheard a fellow traveler ask the flight attendant if they had anything warm to serve for breakfast (our breakfast was a stale croissant & some fruit - I think - I didn't eat it). The flight attendant told my fellow traveler that next time, perhaps they should fly first class. Unbelievably disrespectful. The plane was dirty. The flight attendants were not friendly. I hope to never fly with this airline again. EVER.