I recently flew round trip from Charlotte to Heathrow with my granddaughter and had a wonderful experience on both flights. Both were non-stop on A330. There were no delays and the seating configuration was comfortable for economy. The food was excellent. My original booking was on USAirways but the transition to American occurred after my booking. I have no complaints at all, except for check-in at Heathrow. There were not nearly enough staff working the counters. But I don't really understand the poor ratings on this website.
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American Airlines
Overall Value for Money
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Meals and Beverages
Recommend Airline