SriLankan Airlines review by Isabell 2014-03-24

My plan was to go to Colombo 2 weeks ago from Delhi, booked hotel and everything. To my big surprise though when arriving to the airport in time, me and my partner found out when we were checking in at Delhi airport that Sri Lanka Airlines had overbooked the flight and denied us involuntarily to board so no trip for us. I have not yet received any refund or compensation and I wonder primarily, how many else have a similar experience with this airline which is not obviously respecting their customers nor laws or international policies? Violating a contract, not following international standards, and not following up with a customer that involuntarily missed one's trip just shows that Sri Lanka Airlines can not really deliver on smooth journeys,