Passenger Review

KLM review by Mark 2016-11-20

10 / 10

19 November, 2016 by ar

Economy Class

Excellent flights with KLM from Amsterdam to Pudong v.v. I have been traveling this route quite some times and it was a welcome upgrade to find the 777 and the 787 replacing the older 747. The customer experience have been improved with more legroom in economy and economy plus and an enhanced entertainment system which touchscreen. The food in economy was already of a very good standard compared to other airlines. Drinks are generous. Since summer I haven't got any delays instead, flights are on time. At Shanghai the arrival gates are normally quite central located at the terminal which makes it only a short walk to the customs and the luggage belts.

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KLM

KLM

Overall Value for Money

4

Seat and Cabin Space

5

Customer Service

5

In Flight Entertainment

5

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

5

Recommend Airline