I fly regularly on the BKI-KUL route. This is a 737-800 domestic and the level of service in the economy class is atrocious. It's worse than low cost carriers. Overall, Malaysia Airlines needs to take a hard look at their quality of service on domestic economy class. The cabin crews need to relearn that Malaysian Hospitality extends to all passengers.
3
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Malaysia Airlines
Overall Value for Money
3
Seat and Cabin Space
2
Customer Service
1
In Flight Entertainment
2
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline