Volaris review by Robert

WORST airline, worst customer service I have EVER had the displeasure to receive. Kicked my family member out of an exit row seat paid extra for months in advance, didn't need to check a bag but had to wait a full hour in that huge line be given a separated single seat at back of plane and told gate agents would need to help, gate agents did NOTHING to help, in fact after another of HOUR of being mostly IGNORED by them was told there was nothing they could do - AND "I" could contact Volaris upon my return to be given a voucher to compensate for the extra fee I'd previously paid for the one family member they separated to a back row seat!!! When on the plane we discovered the seat was given to someone that did NOT purchase seats in advance together but wanted to sea closer together - I guess they deserved priority because they were of Hispanic decent rather than Caucasian?? (that's certainly what the service made us FEEL had happened) From now on I am definitely spending a little more to fly American Airlines and STRONGLY recommend you do the same! NEVER EVER AGAIN!!! DO NOT FLY VOLARIS!