Passenger Review

Delta Air Lines review by Mary Lou 2017-03-21

5 / 10

20 March, 2017 by ar

Economy Class

Booked my flight thru delta thinking I was flying delta service. Unfortunately I found out it was operated by Air France and KLM. My return flight was a nightmare. After checking in , couple of hours later I received an email from KLM my flight was cancelled. I called delta 3 times and they kept me on the phone over an hour telling me it wasn't cancelled. I just couldn't believe this was happening. Finally, I was able to get flight back home to USA its taking 2 stops over 17 hour. Delta has limited direct flights (and the direct flights are thru Air France) so you mights well book direct thru AF you probably will get better Service. And they couldn't even help me with selecting seats I had to wait and go to the counter. Sorry but never again I will fly delta.

5

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Delta Air Lines

Delta Air Lines

Overall Value for Money

4

Seat and Cabin Space

2

Customer Service

4

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline