Forgot my suitcase. Still waiting for it to turn up the next day. My onward travel plans completely screwed up. KLM says they are doing well because they are still within their policy to return bags in 24 hours!! Unbelievable! The policy should be return suitcases IMMEDIATELY. Never ever fly KLM. They mess up real bad and don't think they're doing anything wrong.
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KLM
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
1
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline