Iberia and Iberia Express review by Jeanette 2016-11-10

I flew last month from Paris to Jerez, Spain and after a week, from Jerez to London Heathrow connecting in Madrid. Two problems: I was unable to check in online for either flight due to their system. And secondly, my return flight left at 6:50AM and I should've been at the airport to check in 45 min prior but I got there 3 min late. The airport wasn't busy at all and the woman at the counter was awful. I was bluntly told my flight was full and I was late to check in. Mind you, I was unable to check in online because of their system. The woman I dealt with was just jerking me around and finally was going to do me a big favor and put me on standby. When I repeated that I had a connecting flight in Madrid and a flight later that day from London to San Diego, a different woman suddenly handed me my boarding passes and the witchy one checked my bag. And guess what? The flight wasn't full at all and my bag failed to appear in London. Thankfully, British Airways had very kind people who arranged a trace on the bag and it was delivered to my home 2 days later. I guess my point is that a little kindness goes a long way and employees like that woman shouldn't be dealing with customers.