Qantas review by SERENA

Worst experience ever. Left Bologna destination Sydney. One-stop: Dubai. The first flight operated by Emirates while the second flight by Qantas. Very surprised I only get one boarding pass Bologna-Dubai.Confused, I asked the staff member why, He said, I cannot get you the second boarding pass because is operated by Qantas.Dubai, I went straight to their desk. When her supervisor came she told me, there was an overbooking so she couldn't give me the boarding pass for the flight I paid for. I asked what was happening next, she said she didn't know and I had to call my agency to fix it. Stressed out about the situation without any resolution I start to cry and I asked to help me. She said she was going to put me in the next flight 10 hours later.I asked if I meant to have accommodation for the discomfort. She said we got beautiful couches on the second floor on the right! Finally, I got on the second flight,I asked the cabin crew to have some water she reply I had to sit down and wait because I was one on 500 passengers and she was by her self. Customer service, very bad.