Aeromexico review by B. 2016-07-28

I booked this flight for myself and my infant thinking I would fly comfortably and enjoy my vacation. I was terribly wrong!! Firstly, the flight attendants didn't really make an effort to speak English as they did Spanish. It would be nice to understand the announcements thoroughly. Secondly, you can tell the plane was old and worn out because most of the seats were torn along with the seat pockets with garbage in it, not to mention no proper television/entertainment to help enjoy your flight. The worst part was that upon arriving in Mexico, I receive my infant stroller from the cargo and the front wheel was completely broken off. I asked the employees for help but they left me literally helpless. I'm currently struggling to submit a claim to get reimbursed from Aeromexico, but it seems impossible. Also, on the way back, the overbooking of the flight causing confusion and also the employee's lack of professionalism. Never again will I fly with this company even if it was my last option!!!