Ethiopian Airways review by rrp

Airline itself is comfortable. Customer service is simply awful. Pray that everything is fine if you ever fly. Luggage was damaged and I am now going on NINE MONTHS trying to get compensation for my baggage. They blame you for not filing, though it was their staff that "disappeared" and refused to file at the DC airport, then after months of trying to resolve, have to file a claim and then tell you they are "adjusting" the amount. Don't fly this airline -- ever. If you have any issue, you should pray you can get it resolved as they simply couldn't care less about the customers they are serving.