Austrian Airlines review by Natasha 2016-07-13

It was the worse experience I ever had in my entire life while flying Austrian Airlines! The members of Austrian Airlines that I dealt with are rude, not caring and mostly not helpful. I flew via Vienna to London from another country. The airport in Vienna was closed due to adverse weather condition and pilot flew to Budapest to get refuel. Passengers were for 7 hours stuck in aircraft without food (apart from sweet cake and some drinks). After arriving in Vienna all Austrian Airlines service centres were closed but only one open with 4 members serving queue of 200 people. My flight was delayed for 14 hours; I was late for my meeting at work. Austrian airlines gave food vouchers for Starbucks which was closed at that time, no transfer to hotel; I have to pay my own money both ways. Further to my bag was lost and I still waiting from Austrian Airlines to contact me. It is not a budget airline, I paid £300 for my ticket but the service is terrible. I would never fly Austrian Airlines again!