I had a terrible experience. I had a problem with the immigration form in mexico city and my flight never left me. When I went to their counter at mexico city airport to reschedule a flight - the agents at the areomexico counter was rude and told me that I have to book a new flight to NY. My flight did not leave yet and they told me I cannot get that flight anymore. I had to book a new flight with Delta to return to NY. I was very dissatisfied with the service I received.
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Aeromexico
Overall Value for Money
3
Seat and Cabin Space
4
Customer Service
1
In Flight Entertainment
3
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
2
Recommend Airline