American Airlines review by C 2015-01-15

The international flight overall experience was terrible; from NYC to Philly, and then to Frankfurt; the flight delayed, connection lost, they added another 'extra' connection (Charlotte); 5 hours delay, luggage lost (less that 24 hs though) and recovered. Stress wise, was the worst flight of my life. Costumer service was a joke, they have no interest what so ever to compensate their terrible service; they expend time explaining the impossible and trying to take their responsibility away from the issues. Worst worst costumer service, no interest in client satisfaction (and I travel a lot!!!). Will never fly with them again. I wrote to them also to claim a refund or client courtesy for their failures; they reply saying they hope I give them another chance, ridiculous!