Qantas review by Joseph

We double booked a flight for an employee so we cancelled one flight. Over the last 9 weeks I have been assured 2 times by the Qantas helpdesk that a flight has been cancelled. Today I received a flight confirmation notification clearly showing that the flight has not been cancelled. Upon calling I was notified that I was not able to cancel the flight despite being the person who made the booking and also being clearly shown as the booking contact. Even if we do get this flight cancelled before it will take 6-8 weeks to receive a refund. Qantas are a joke.