American Airlines review by Thomas 2016-01-25

Your airline sucks. Ian leaving my house at 3:15 am to get a 6am flight to Miami to fly to Brazil. I just arrived backfr Germany 29 hours earlier. I am a platinum executive with all your apps downloaded on my phone. After sitting on th plane we just been told that our crew just left Miami and will not be there before 10am, which means I am missing my connection. How in the 21st century can you not send out an email when you know there is no crew. This not only very bad customer service, but intention of miss information. I wonder with whom you merge again, when after the next 5 years you are bankrupt again. Your luck is only that all the other U.S. Airlines are as bad and can't keep it together either. I fly allot and U.S. Airline are the worst there is. You clearly 3rd world when it comes to flying