Arrived home this morning after flying Air Asia Penang > KL > Gold coast . Our luggage flew Penang > Singapore > 10 hours later we are still unsure where our luggage is. Due to our Penang flight being an hour and a half late we only just made our KL flight main factor here NO booking luggage all the way though!!!! No offer of upgrade, no offer of coffee in Gold coast airport while we waited an hour to find out where our luggage could be. Gold Coast attendants offered advice "KL is a big airport ! It happens". We understand this but we hold serious SAFETY concerns that luggage on Air Asia does not always match the passenger list. Air Asia gold coast committed to calling us as soon as our luggage arrived. We had to follow up ......Hope we get our luggage
0
Comments
No comments yet, be the first to write one.
AirAsia X
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline