LOT Polish Airlines review by Sylwia

I had an incredibly unsatisfactory experience flying with LOT airlines. My original flight was delayed, so I contacted the airline to see if the flight could be changed to an earlier time, and instead they changed my flight to the following day because of a clerical error on the part of the person whom I spoke with over the phone. Upon realizing this (when I was turned away at the gate), I called back to get on my original flight, which was delayed from 22:35 until around 2 or 3am the following morning, forcing me to sit and wait at the airport for several hours. My returning flight was supposed to be direct from Rzeszow Jasionka to New York Newark Liberty Intl on 18Nov2018, and the flight was canceled and I received an email stating that my flight was switched to 09Dec2018 which was absolutely unacceptable. I AGAIN had to call and speak with someone who switched my flight without informing me that it was no longer a direct flight and that I would have a layover in Warsaw. Then, the next person I spoke with tried to put me on a flight with a layover in Munich. I wasted an entire day of travel and had unnecessary layovers because the people on your staff are incompetent and do not seem to understand why a direct flight is preferable to one with a layover. I did not receive any sort of compensation for being forced to wait several hours on my way to Poland, nor did I receive any sort of refund or compensation for being forced to take a flight with a layover. I did not even receive an apology from the airline which is the poorest handling of customer service I have ever experienced in my travels. I booked this trip MONTHS in advance to avoid any complications, and all I was served were issues. It is absolutely unacceptable to treat people in such a way and I fully intend on submitting a complaint to the Better Business Bureau.