easyJet review by Maile

Extremely unhappy with easyJet policy inflexibility in emergency situations and lack of customer service. We have had to delay our flights for an emergency surgery - contacted easyJet as soon as possible to ask about being credited the amount for our flight today, so that we could use this amount when continuing our journey with them. ZERO consideration for the medical EMERGENCY we are going through. The “best” they could do (besides the standard €52 refund on air passenger duty) was refund for the baggage fees. A total of €82 on a €432 trip. We are now 3 people who are viewing easyJet as a most inconsiderate airline and will be sure to be sharing our experience. Any other airline I have spoken with would have been happy to credit us (I wasn’t even asking for a refund!! Just a credit to use towards still flying with them, on the same destinations, just delayed due to SURGERY).