Fiji Airways review by Cathy 2017-02-14

injured myself on vacation, my insurance suggested i call the airline to get a seat where I would be able to keep my injured leg up and immobile. I called ahead and was assured a bulkhead seat on the phone, only to arrive at airport and be refused such even though such seats clearly existed. Agents at Sydney airport were rude and unaccommodating. I was not offered an option to purchase any upgrade to same seats, as I would have gladly done. I was told these seats were reserved for infants. Now am writing to their customer service department, only to be treated just as ugly. NOT Impressed. Their solution was to put me in a seat where my leg was in the aisle where it was bumped constantly.