American Airlines review by Steve 2016-07-14

American is the worst airline I have ever encountered. Their aging equipment could not handle the headwinds from Paris to NY on May 2nd and we had to stop to refuel. Every other airline made it across the Atlantic that day except American. We were the only airline on the ground in Bangor, Maine where we waited for refueling. Along with the full fare business ticket came a condescending chief of staff who refused to identify himself. When I tried to call customer service there is no phone number. You can write an email and get a formulated response to your complaints that doesn't even address your reason for writing. Many people advised me never to fly American Airlines and I should have listened. Don't be foolish enough to give them your money and be insulted, lied to and arrive hours later than scheduled.