Qantas review by Marek 2016-10-14

I flew with a work colleague, both same status - Gold. With Virgin Australia they will change your flight to an earlier one, that's customer care given the fact that they have a spare seat that won't be used otherwise in that earlier flight. With Qantas, they will let you waste your time in the Terminal... I'm sorry but they've gained a detractor. I fly a lot and I consider this very poor customer service. I will start flying with virgin Australia and tell that story to all my new hires so they don't make the same mistake I did choosing Qantas to build my frequent flyer status.