Iberia and Iberia Express review by Amelie 2017-08-10

Absolutely terrible! You pay the price and also pay in addition for a checked-in suitcase but the service is far worse than with low cost arilines. Add to the airline, the inefficiency of Palma dz Mallorca airport staff and it's bingo. Over 2h30 delay, still no information aside from sending us from one gate to the other for the 5th time. Obviously they don't even offer a voucher for refreshment or food. The staff doesn't have a clue of what's happening and would rather lie about departure time rather than being transparent. We haven't received an email or text from the airline to update us either. More than disappointing!