Passenger Review

VietJet Air review by Brian 2016-09-21

3 / 10

20 September, 2016 by ar

Economy Class

Two friends and I took a VietJet Air flight from Bangkok to Ho Chi Minh city on 20/09/16, needless to say it had to be one of the most farcical situations I have ever witnessed. We checked in at the desk then proceeded through security and passport control, both were exceedingly busy. As a result we had to run to our gate. Flight was scheduled to leave at 15:00 and we arrived at the gate at 14:45. We were a party of three, however they would only let two of us onto the plane, even though the third person was directly behind us! There was around 40 people who were not allowed to board the plane. Instead they proceeded to unload the aforementioned passengers bags from the hold , which took an hour, instead of just letting them all onto the flight! I am still struggling to comprehend it and it is completely illogical and devoid of all common sense. This can only be a money making scheme. Neither I or my 2 friends will ever be travelling with this sub standard airline again.

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VietJet Air

VietJet Air

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline