Passenger Review

Scoot review by Robert 2016-05-30

4 / 10

29 May, 2016 by ar

Economy Class

This airline is just one of the kind. Like i have never seen an airline this unfair and unorganised. I travelled from Singapore to Melbourne on late January. Flight at 12:40am. I arrived at gate 12:20 and they did not let me in. They hold the plane till 1am to find my luggage and throw it out. All they said was sorry you missed your flight. I showed them the time as in i have 20 minutes left and they were like,NO you have to be at the gate 45 minutes before and that is the rule. they passed me through the flyscoot office to collect my bag. I went to their airline office to seek help and the girl sitting behind the counter talking on the mobile phone with the headphone as in i am not available. After 5 minutes of chat on the mobile phone i explained the situation and she calmly responded: SORRY WE CAN NOT DO ANYTHING AT THIS STAGE AND YOU MISSED YOUR FLIGHT. you have to buy a new ticket back for tomorrow. 45 Minutes later, someone took me to immigration to stamp entry again to Singapore in order to receive my check in bag. They said we can not pass you your bag in transit so you have to enter Singapore and receive your bag after immigration. Even immigration officer was surprised. EDITORS COMMENT: This is not a specific to Scoot. Cut off times at Changi airport are not 20 minutes and to be fair all the signs through the airport do say final call etc. It is ridiculous to delay the plane so your bag can be found we agree but we can assure you that this is a Singapore Airport thing.

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Scoot

Scoot

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline