easyJet review by David 2015-09-25

If your Easyjet flight is cancelled!!!!!!! We were notified the day before our flight from Santorini to Manchester - that the flight had been cancelled. After a lot of messing about and little support from Easyjet we got a flight a day later to London Gatwick. We incurred significant cost getting back to Manchester and submitted our receipts to Easyjet to claim compensation. We flew to Gatwick on the 6th August - it is now the 25th of September and they have still not settled our claim even though I had to pay the extra travel cost almost 2 months ago. What is most annoying is that when we were in Santorini trying to contact Easyjet to see what our options were - you could not get through to customer services (we were on hold for over an hour!). I have called them since my return 5 times (the average hold time is over 30 minutes) and although they promise to sort this out and say a manager will call back - they lie - they don't sort it out and don't call back. As a travel editor I regularly use low cost airlines - Jet2, Ryanair etc. and I have to say the lack of customer service make Easyjet the worst I have come across. I will certainly never use them again. Cant be trusted!