American is no different than other US airlines. Basic service, dated and unexciting first class, a range of quality in the cabin. On my last flight they ran out of the chicken entree in first class and the flight attendant told me I should have ordered in advance. The seat barely reclined. But it was better than coach. But what is really awful is their availability of seats bought with mileage points. I was searching for a flight to Los Angeles and there was exactly one saver seat available for an entire year. I'm ready to launch a class action suit. They make billions on their frequent flyer program but there is no way to redeem for real flights unless you use the anytime awards that are two to three times as many miles as the savers.
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
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Check-in Process
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Meals and Beverages
Recommend Airline