Passenger Review

Fiji Airways review by V 2017-05-06

4 / 10

05 May, 2017 by ar

Economy Class

Worst experience ever!! I was meant to fly out from Sydney at 6:30 am this morning (06/05/17) on flight no. FJ 914 to Nadi, we boarded the plane as per normal time, but the plane had mechanical issues and for almost 2 hours the passengers were left sitting in the plane and the flight attendants didn't even check on the passenger's. People with young children and other passenger's had to go and individually ask for water. Once the passengers finally departed the plane we were given $15 food vouchers to use in airport and no other instructions were given to us by Fiji Airways staff. Passengers were finally summoned to gate 26 around 11am and we were told that the engineers are waiting on parts to arrive from Brisbane and the flight will be rescheduled for 8:30 pm tonight once the plane has been repaired. We have been given the following options: 1. Stay at the airport, we will be given another food voucher and wait for the flight tonight. 2. Check-out of the airport and then check back in this afternoon for the flight tonight 3. Get our tickets refunded and the passengers can book new flights. Ground staff have no idea what is going on and asked us to call customer service

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Fiji Airways

Fiji Airways

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline