Passenger Review

American Airlines review by Keith 2016-11-11

6 / 10

10 November, 2016 by ar

Business Class

Where to begin? First, I am a Platinum member with 3.8MM miles and 30 years flying on AA. Based on the changes that have occurred in the last year, since Useless Air bought AA, the whole AAdvantage program has lost its value. We fly regularly to Honolulu, and the paid upgrade option of old is no longer offered. Instead of purchasing a coach ticket and paying/using 30,000 miles and $ 350.00 / R/T ticket to upgrade to business class (guaranteed upgrade), AA now offers you an option to first PURCHASE a COACH ticket, and if the AA gods so deign, they might upgrade you later, if no flyer with greater loyalty status does not bump you in the interim. Otherwise, you are stuck in coach for the 8.5 ride. What used to be a good airline benefit has turned into flying nightmare, as there is no recourse to cancel the ticket if there is no upgrade available at flight time. Since we book months in advance, this has lost its appeal. Secondly, the new aircraft are a joke. The Airbus 321 out of LAX are nothing for Business Class seats. Yes, they are small, do not recline much, and are an uncomfortable way to spend 5.5 hours. Worse are the new confirguration 767-300's where you can't eve

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

4

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline