Very disappointed with AA. Been a loyal customer for the past 20 years. Tickets are overpriced. Customer service is non existent. Seats keep diminishing in size. Planes are outdated. No entertainment in most planes. All they've done is get new paint jobs. Slowly but surely AA is becoming United's no. 1 salesperson. This is the correct heading for another Chapter 11 episode. International airlines are innovating air travel but AA continues their lack of customer care. Ive been in subways more confortable than AA airplanes.
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
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Baggage Handling
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Check-in Process
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Meals and Beverages
Recommend Airline