easyJet review by Damien 2017-04-30

I paid nearly £200 for "Easyjet Plus" premium membership. The benefits include being able to move to an earlier flight on the same day going home. I requested the change at customer service desk in Belfast International and the easyJet customer service supervisor insisted that "home" meant the return flight, not a flight to where you live, and "home" is according to easyJet not the address at which my membership is registered.! There were 20 seats available and I allowed plenty of time for the earlier flight. The customer service was patronising and pedantic. I was clearly outnumbered and as it was a business trip I was travelling alone. I felt they would not have been so pedantic had I a witness. They know this and take advantage. They requested £40 to get onto the earlier flight so clearly seat availability was not an issue. I fly every other week for work with EasyJet and have done for the past year. Also the EasyJet Plus office is not open at the weekend when I was flying so I could not escalate my query beyond the EasyJet supervisor at Belfast International. I have decided the best course of action is to move my custom to their competitor.