Passenger Review

Porter Airlines review by Jane 2017-06-20

5 / 10

19 June, 2017 by ar

Economy Class

After a 5h delay, we weren't able to meet the Toronto city airport curfew and were taken to Hamilton, ON, where we had to wait for another 1.5h to get on a bus to downtown Toronto (another hour ride). The staff was uninformative and inflexible with the drop off location and passengers were dropped off at 3 am near Union Station. We were only informed of the airport changes after boarding, and since it was an international flight some of us had to internet or phone line to communicate with your families of the changes. A 1.5h quick flight from BOS to Toronto city became a 10h headache.

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Porter Airlines

Porter Airlines

Overall Value for Money

2

Seat and Cabin Space

2

Customer Service

3

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline