Passenger Review

China Eastern review by David 2017-08-10

6 / 10

15 August, 2017 by ar

Business Class

Bad experience overall. AFter a reasonable check in service, I entered the China Eastern club lounge which could best be described as a cafeteria full of running screaming children. The food service is just basic and the lounge ambience is dreadful. My flight was posted as delayed and the staff offered no information. When queried the desk staff became angry and defensive. Even the duty staff manager had no clue as to what was happening with my flight. So, if there is any flight operations management with this airline, they have no care to communicate flight issues or amended plans with passengers. After a seven hour delay and no information at any time, the flight was randomly announced as 'boarding'. Only to find they had boarded the plane notwithstanding ATC advice to hold on the boarding gate for another hour. The staff on board tried to be helpful, but are clearly just the puppets of a lousy management structure. The 'western' breakast was inedible. Boiled noodles with eggs, really! The scrambled eggs themselves covered in some tomato sauce, and highly salted sausages cooked to death. The next meal no better. Then a stupid closure of all devices 1/2 hour prior

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China Eastern

China Eastern

Overall Value for Money

2

Seat and Cabin Space

4

Customer Service

3

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline