American Airlines review by Lisa 2017-04-27

AA ticket agent dismissive and rude. On my trip I sustained a fall and was hospitalized with a T11 fracture of the spine and L4-L5 disc herniation of spine. I asked if I could purchase an aisle seat that on my computer showed as available. I explained the reason and showed my hospital discharge summary. She told me she doubted I could have the seat as they were saved for "so families could sit together". As we were about to board she came over and told me "she" decided I could have it. Customer next to me stated, "I see your seat also depends on this woman's ego." Flight attendants are no better. I always decline a beverage because they are so intimidating and rude. God help you if you need anything from them.