Passenger Review

Qantas review by John

4 / 10

22 January, 2018 by

Premium Economy

Qantas has continued its trend of declining quality. - 3 hour delay with no seating + half hour on tarmac. - Meals not served on 9 + hour flight, had to be requested. - Chaotic flight in which it seemed like staff had no control. It seems that Qantas can no longer deliver its value proposition or brand promise. For a "premium" airline, the experience is more like a low-cost airline - choose a better airline or just AirAsia, since they have a similar level of quality.

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Qantas

Qantas

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline