Qantas has continued its trend of declining quality. - 3 hour delay with no seating + half hour on tarmac. - Meals not served on 9 + hour flight, had to be requested. - Chaotic flight in which it seemed like staff had no control. It seems that Qantas can no longer deliver its value proposition or brand promise. For a "premium" airline, the experience is more like a low-cost airline - choose a better airline or just AirAsia, since they have a similar level of quality.
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Qantas
Overall Value for Money
1
Seat and Cabin Space
2
Customer Service
1
In Flight Entertainment
3
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
2
Recommend Airline