American Airlines review by Elizabeth 2016-04-10

Worst flight experience ever in 40 years of flying. The staff is rude and aren't empowered to do anything when flights are grounded due to their so called mechanical failures. Flight to Santiago Chili and back both had mechanical failures causing missed connections and 36 hours in airport both ways. When we contacted them when we got home we were given a few points on our frequent flier miles and a lame "I'm sorry" "try us again" letter. It will be a cold day in hell before I fly them again unless I have to. Of course at the rate they are going they won't be in business very long!